Commence administration
Please, enter the registration number of the vehicle subject to measures and the number of the demand
for payment, then sign in.
Frequently Asked Questions
1. Registration number
The registration number of the vehicle with which the parking offence was committed. Only letters and numbers must be entered, no hyphen or nationality mark is necessary. Here’s an example of the correct form: ABC123.
2. Number of the demand for payment
When the parking offence is registered, a demand for payment form is put onto the windscreen. You can find the enlarged 7-digit number under “ID Number”.
3. Date of update
Recent date when the system updated the details of the case. Changes (e.g. payment) occurred after this date cannot be seen on the site of Client Gateway until the next update. The process is automatic and regular but if you think that the data do not change (especially around deadlines) we recommend you to inquire about the status of your case at the customer service in person or by phone.
4. Case status
The current status of the case. Basic case means that the letter of formal notice hasn’t been posted yet. During the administration process defined by legislation the status of the case is going to change depending on the date of the payment of the surcharges and other costs.
5. Surcharge payable
The amount of the parking surcharge laid down in the local regulation in force. This amount is mentioned for information only, it does not necessarily reflect your total debt. It shows the exact amount, but after the letter of formal notice is sent, additional costs will be added to the amount payable (e.g. data retrieval fee, postage etc.), which must be reimbursed to settle the case. Costs are going to rise gradually (additional postage, legal costs etc.) therefore we advise you to settle your debt as soon as possible. The current and exact amount payable can be found in the letter sent by post and you can pay it by the cheque (cash transfer order) attached. Please keep the payment deadline.
6. Justification
Type of the parking offence committed. The local regulation lays down the terms of use of the paying parking service. In case of breach the parking enforcement officer registers the form of breach.